Privacy Policy

Last Updated: 13 February 2026

At Pet Fables, we are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy outlines how we collect, use, and protect your information in accordance with the Singapore Personal Data Protection Act (PDPA).

1. Collection of Personal Data
We collect personal data when you interact with us, when you - 
* Register an account on our website.
* Place an order for products (including custom tanks).
* Sign up for our newsletter.
* Contact us via WhatsApp, email, or social media.
The data collected may include your name, contact number, email address, delivery address, and payment information.

2. Use of Personal Data
Your personal data is used for the following purposes:
* Processing and delivering your orders.
* Communicating with you regarding order status or custom tank specifications.
* Providing customer support.
* Sending promotional materials and updates (only if you have opted in).

3. Disclosure to Third Parties
We do not sell your personal data. 
We may share your information with trusted third-party service providers solely to perform functions on our behalf, such as:
* Logistics and delivery partners.
* Payment processors (e.g., Allinpay, etc.).

4. Data Security
We implement various security measures to maintain the safety of your personal information.
However, no method of transmission over the internet is 100% secure. 
Hence we strongly encourage you to use strong passwords and protect your account credentials.

5. Your Rights
You have the right to access, correct, or request the deletion of your personal data. 
To do so, or to opt out of marketing communications, please contact us at hello@petfables.com.sg
Exchange and Refund Policy

Thank you for shopping at Pet Fables. We want you and your furballs to be happy with every purchase.